Voting for CEO of the Year commences shortly...

 

Open to:
All fixed and mobile operators and service providers.

About this category
This category will recognise the carrier or service provider that has been most effective in creating a compelling brand for its products or services in one or more branches of the media. This may be through a single campaign or series of campaigns. Only in this category can supporting material be accepted, in the form of printed or audio/visual material from the campaign, for review by the judging panel. Please email supporting material to wca@totaltele.com

Criteria:
Brand campaigns must have been launched or running during the period 1 May 2009 to 30 April 2010. Entrants should provide details of:• Reason for the campaign(s)• The rationale behind choice of media, company or service name/ slogan, etc• Scope and target audience• Stated business objectives behind the campaign• Raised brand awareness and positive impact on market share, valuation or bottom line.

To enter this category, you must answer the following five questions:

Q1 What is the name of your brand? What does it stand for?
Q2 What have you done to develop your brand in the past 12 months? How will this add to the value of your brand?
Q3 What have you done to promote the brand? How will this add to the business value?
Q4 What revenues does your brand generate?
Q5 How else do you measure the success of your brand? How does this compare with competitors in your sector?

 

» Enter now

 

Open to:
All fixed and mobile operators and service providers.

About this category:
This applies to customer care strategies launched or running during the period 1 May 2009 to 30 April 2010. In this category the judges will look for evidence of a well designed and successfully implemented customer care strategy that has produced tangible and quantifiable results measured in terms of financial results or quantifiable improvements in customer experience. This may include the consumer or business markets.
 

Criteria:
Entrants should be able to demonstrate:
• A pro-active and pervasive customer care culture reporting against and meeting targets
• Application of technology to reinforce customer relationships and extend or enhance the service
• Future plans to improve or enhance the standard of service to customers.
And provide:
• Audited data on churn, responsiveness, and customer satisfaction
• Testimonials from customers.

To enter this category, you must answer the following five questions:

Q1 What is your customer care programme called? When was it introduced?
Q2 Why did you launch a customer care programme? How does it help your customers and/or end users? Give examples of problems it has helped with.
Q3 What makes your customer care programme different? Give examples of improvements in your customer support in response to real customer issues.
Q4 How has your customer care programme helped your company do better business? Give examples.
Q5 What value has your customer care programme added to your business? How will you develop customer care in the next three years?

 

» Enter now

 

Open to:
All providers of communications services to enterprise or consumer end-users, including fixed and mobile carriers, managed network and IT service providers, virtual network operators (VNOs, MVNOs), Internet service providers, and equipment vendors that may be managing networks or services centres on behalf of operators or service providers.

About this category:
Managed services can encompass a range of offerings from managing WANs, through VPNs (including IP-VPN), managed network services and desktops or applications, to web hosting, web services and mobile service solutions. While service providers don’t have to own or manage the CPE or device for the end-user, they should be managing the communications through the CPE/device.

Criteria:
Entrants should be able to:
• Outline the scope of the solution including service/services offered
• Explain the capabilities in terms of reach, redundancy, capacity, flexibility, scalability, reliability and levels of service
• Summarise the service provider’s network and technology strengths, security capabilities and customer support structures
• Provide evidence of customer satisfaction ratings, cost savings and other business benefits including elements like proactive response and benchmarking
• Demonstrate success of the solution in terms of market share, revenue growth and/or client wins.

To enter this category, you must answer the following five questions:
Q1 What is your managed service? What does it do?
Q2 How many contracts and/or users and/or companies take your managed service?
Q3 Why do your customers use your service? What does it do for them that other managed services do not?
Q4 What features make your service stand out from the competition?
Q5 What revenue does your service produce? How do you intend to grow revenues and/or business from your managed service over the next three years?

» Enter now

Open to:
All mobile service providers, including operators of mobile communications networks and mobile virtual network operators (MVNOs), with national and/or international business and operations. This category is not open to manufacturers or vendors of equipment.

About this category:
We are looking for the best and most innovative – although not necessarily the largest – Mobile Operator. Entrants will be evaluated in terms of their ability to drive ARPU, create value-added services, and develop their business by ….into new areas or through service innovation. The best mobile operator need not be the owner of the network. The judges will be seeking evidence of performance in the period 1 May 2009 to 30 April 2010.

Criteria:
The Best Mobile Operator will be judged according to:
• Sound performance, competitiveness and consistency with clear direction and strategic vision
• Development of new & innovative business models and relationships throughout the value chain
• Provision of strong and attractive service offerings
• Reliability, pricing and customer service
• Evidence of a coherent roadmap for developing and driving their business forward.

To enter this category, you must answer the following five questions:

Q1 What is the name of your mobile service? What market[s] do you operate in?
Q2 Who are your customers? Why do they use your mobile service and not other mobile services?
Q3 What features make your operation stand out from the competition? How have you responded to customer and/or market changes?
Q4 What have you done to improve your mobile service experience in the past 12 months?
Q5 What revenues does your service produce? How do you intend to grow revenues and/or business from your services over the next three years?

 

» Enter now

 

Open to:
All fixed and mobile operators and service providers that have launched a new service over the period 1 May 2009 to 30 April 2010.

About this category:
This category will recognise the carrier or service provider that has launched, during the specified period, what the judges consider to be the best new service. This can be retail or wholesale, voice or data, fixed or mobile, basic or value-added, consumer or enterprise. The service may include content innovation, but may not be purely a content based service.

Criteria:
Entrants should be able to:
• Explain the unique features that make the service the best of the new crop
• Outline any new technology and/or service aspects involved
• Demonstrate new thinking in design, development, usability and market appeal
• Where possible, show evidence that the new service has been successful in terms of revenue generation and/or customer take up.

To enter this category, you must answer the following five questions:

Q1 What is your new service and when was it introduced? What does it do?
Q2 Why did you introduce this new service? How did you introduce it to the market?
Q3 What features make your new service stand out from the competition?
Q4 How many contracts and/or end users and/or companies have been signed/subscribed for the new service?
Q5 What revenues do you expect this service to produce in the next three years?

 

» Enter now

Open to:
All fixed and mobile operators and service providers with all or part of their business within what is widely recognized as a developing market.

About this category:
The winner of this category will be the operator that has best used or overcome developing market characteristics to achieve commercial success and/or further development of their market during the period 1 May 2009 to 30 April 2010.

Criteria:
Entrants should be able to:
• Demonstrate local investment in infrastructure and/or employment
• Provide evidence of growth, performance and current or projected profitability
• Demonstrate an innovative or market-leading strategy designed or adapted for specific conditions in your developing market.

To enter this category, you must answer the following five questions:

Q1 In which developing market is your operation? When was it launched?
Q2 What are the main characteristics of the developing market in which you operate / why is it a developing market? How do you meet the specific requirements of the market?
Q3 What makes your operation innovative or market leading? Give examples and testimonials that show how you have responded to customer and/or market changes.
Q4 What investments have you made in your operation and the market? How do you maintain and improve quality of service?
Q5 What revenues does your operation produce? How do you intend to grow revenues and/or business from your market over the next three years?

 

» Enter now

 

 

Open to:
Any network operator or services company, or systems/software or equipment supplier that has been directly involved in managing a project for a major customer in the past year. That customer could be a corporate user or a telecoms service provider. The project could involve provision and integration of corporate private network or applications services. Or it could be a telecoms infrastructure build or OSS implementation. The category is open to partnerships, but not to companies that have only supplied equipment or software for network projects.

About this category:
This category rewards for high standards in system or business process integration services, project services delivery and project management in a communications networking environment. The award will be made to the entry that demonstrates the highest skills and best results in managing their project providing demonstrable results during the period 1 May 2009 to 30 April 2010

Criteria:
Entrants should be able to:
• Demonstrate that they have exceeded the customer’s requirements e.g. for completion times, cost, or operational outcome
• Show how they met the requirements given in the RFP
• Outline the management controls that ensured the successful completion of the project
• Provide evidence of the outcome and results from the project including exceeding benchmarks if appropriate
• Show how they gave feedback to the customer and how they kept the customer informed of the financial and operational benefits of their investment.

To enter this category, you must answer the following five questions:

Q1 What is the name of your project? What is it designed to achieve? Which organisations and/or departments are involved?
Q2 Briefly describe the planned stages in your project. How does it reach the stated aim?
Q3 What management controls were put in place throughout your project? How did you measure performance at key stages in your project?
Q4 How has your project benefited your customer? Give examples of communication and feedback from the customer.
Q5 How do you measure the success of your project? Describe and quantify the results or outcome against these criteria.

 

» Enter now

 

 

Open to:
All fixed and mobile operators and service providers, either alone or in partnership with vendor(s) and/or software developers.

About this category:
This award will go to the individual or organisation that has shown the greatest foresight in developing or fostering the development of a technology used or able to be used in delivering or receiving communications services via carrier networks. This award is for an operator or service provider and must demonstrate a technology developed or commercially deployed during the period 1 May 2009 to 30 April 2010. 

Criteria:
Entrants should be able to demonstrate:
• The development of a technology with potential for far reaching effect on business or consumer markets
• That the technology and/or its application is the original work of or has been specifically developed for the entrant, and that they are not simply implementing another company’s technology.
• That it represents an innovative approach to an existing aspect of communications networks or services, or opens up an entirely new area
• That the technology works and has potential in a commercial environment.

To enter this category, you must answer the following five questions:

Q1 What is the name for your technology? What does it do?
Q2 How does your technology or product help end users and/or companies do business with their customers or clients? Why should they buy it?
Q3 What features make your technology easy to use or install?
Q4 What features make your technology stand out from other technologies that do a similar job?
Q5 What revenues do you expect your technology to produce? How do you intend to grow revenues and/or business from your technology or product over the next three years?

 

» Enter now

Open to:
Operators and service providers as well as equipment vendors showcasing a strategy already deployed by an operator

About this category:
This category is not just about the mobile device, it is about the entire package. It is open to both business and consumer device programmes. The programme must have been launched or providing measurable results in the period 1 May 2009 to 30 April 2010. 

Criteria:
The judges will be looking for evidence of how this strategy delivers clear return on investment for the operator, how the offering fits within the operator’s overall product offering and – in the case of enterprise programmes - will fit within an enterprise’s overall IT platform. They will also be looking at the range of applications and connectivity offered; what support programme the operator/service provider offers; and how security issues are tackled. Finally, they will seek evidence of the usability of the device to complement the overall strategy.

To enter this category, you must answer the following five questions:

Q1 What is your programme/device called? What sector or group does it serve?
Q2 Why did you introduce this programme/device? How did you introduce it to the market?
Q3 Why do your customers use your service? What features make it stand out from the competition?
Q4 How many customers use this device/programme? How has this contributed to their personal / business efficiency?
Q5 How do you intend to develop the programme? What revenue has it generated for your company?

 

» Enter now

Open to:
Wholesale telecoms providers in wireline, fixed wireless, mobile or converged markets.

About this category:
The judges will be looking for the most innovative business model, successful partnering strategy or new technology deployment behind the most successful wholesale carrier business. They will take into account revenue growth and other KPIs, but the judges will be looking primarily for evidence of innovation. The entry must showcase successes in the period 1 May 2009 to 30 April 2010. 

Criteria:
Entrants should be able to provide evidence of:
• A national, regional or global business with a focus on growth sectors and/or markets
• Differentiation in areas such as cost, quality, connectivity, geographical reach, level of service and/or customer care
• Retail partner appeal and satisfaction
• Technology and /or business innovation.

To enter this category, you must answer the following five questions:

Q1 What is your wholesale business called? Where does it operate?
Q2 How many carriers/service providers and/or users take your wholesale service? What do they spend with you?
Q3 Why do your customers use your service? What does it do for them that other wholesale services do not?
Q4 What features make your wholesale service stand out from the competition? Give examples of unusual new business won.
Q5 How do you intend to grow revenues and/or business from your wholesale service over the next three years?

 

» Enter now

 

Open to:
All fixed and mobile network operators or service providers, who can demonstrate organizational strategy and procedures of a truly global standard.

About this category:
Traditional values such as quality of service, reliability, and customer service always score highly in this category. These are likely to be weighed against a strong service portfolio, technological innovation, evidence of strong and disciplined management providing a sound business footing, and strategic direction and future scope for development of the company. Judges are looking for evidence relating to the period 1 May 2009 to 30 April 2010. 

Criteria:
Entrants for Best Global Operator will be judged on the degree to which they fulfill the following conditions:
• Address customer needs in terms of quality, reliability and customer service
• Provide strong and innovative service offerings
• Show sound management, clear strategic direction and strong performance
• Demonstrate revenue generation/growth.

To enter this category, you must answer the following five questions:

Q1 What is the name of your operation? When was it launched?
Q2 Who are your customers? Why do they use your service? What do they say about it?
Q3 What features make your operation stand out from the competition? How have you responded to customer and/or market changes?
Q4 What investments have you made in your operation in the past 12 months? How do you maintain and improve quality of service?
Q5 What revenues does your service produce? How do you intend to grow revenues and/or business from your operation over the next three years?

 

» Enter now

 

Open to:
All fixed and mobile network operators or service providers.

About this category:
This category is open to all operators and service providers operating on a regional level. The winning operator/service provider may work in a single market or across a region, and may be headquartered in the region, or a local division of a larger/global player. The judges will be looking for a strong service portfolio, well matched to the needs of their local customer base. with evidence relating to the period 1 May 2009 to 30 April 2010. 

Criteria:
Entrants for Best Regional Operator will be judged on the degree to which they fulfill the following conditions:
• Match their service offerings to the local needs of their customers and innovate to meet their future requirements
• Provide outstanding customer service quality offerings and reliability
• Demonstrate clear strategic direction and sound management
• Demonstrable revenue generation/growth.

To enter this category, you must answer the following five questions:

Q1 What is the name of your operation? When was it launched? What region do you serve?
Q2 Who are your customers? Why do they use your service? What do they say about it?
Q3 What features make your operation stand out from the competition? How have you responded to customer and/or market changes?
Q4 How do you maintain and improve quality of service?
Q5 What revenues does your service produce? How do you intend to grow revenues and/or business

from your operation over the next three years?

 

» Enter now

 

Open to:
All fixed and mobile operators and service providers.

About this category:
In this category the judges will look for evidence of significant progress during the period 1 May 2009 to 30 April 2010 in Corporate Social & Environmental Responsibility (CSER) issues. Successful companies will be able to demonstrate well designed and successfully implemented CSER programmes delivering tangible and quantifiable results. We are especially interested in plans that show reductions in carbon emissions with new workplace tools (reducing travel), reducing power (in data centres and at HQs and other offices), taking part in recycling efforts by reducing waste produce, and other examples of green telecoms.

Criteria:
Entrants should be able to demonstrate:
• CSER programmes that may include, but are not limited to, the following areas: community, environment, employees, management, and products.
• A measurable programme, delivering against and reaching set targets for improvement.
• Future plans to continue to address corporate, social & environmental issues
• How your CSER programme has benefited customers/end users, employees, and the wider public.

To enter this category, you must answer the following five questions:

Q1 What is the name of your CSER programme? When was it launched?
Q2 What issues are addressed by your programme? How do these benefit stakeholders?
Q3 How do you measure the success of your programme? How successful have you been to date?
Q4 How do you assess future CSER requirements?
Q5 What business benefits have you seen from your focus on corporate social & environmental responsibility?

 

» Enter now

Open to:
All fixed and mobile network operators or service providers.

About this category:
This award recognises a team (or group of teams) within a telecoms operator / service provider that made a difference to the business or a specific aspect of the business during the period 1 May 2009 to 30 April 2010.  Teams may come from any part of the business or any discipline, for example sales, marketing, technical, or customer service.

The judges will look for demonstrable innovation, creativity and outstanding effort in developing new contracts, partnerships or product/service rollout.

Criteria:
Q1 Précis, including:
• name of nominee(s) or team
• company worked for
• job or team description
• 100 word summary of why they deserve to win the award.
Q2 Name up to three projects or ventures that this team has been involved with (no more than 200 words each), detailing:
• the partners involved
• objectives
• how they were managed and monitored
• outcome
• evidence of original or innovative approach by individual or team.

 

» Enter now

 

Sponsored by
 

The users choice award is presented based on extensive end user research carried out in conjunction with Telemark Services. Research is carried out amongst multinational businesses and enterprises in more than 30 countries - over 1,000 respondents participate in total.

The research creates a satisfaction index based on 20 performance measures to create a rank of global service providers. The shortlist (top ranked companies) is published with the World Communication Awards shortlist and the winner named on the night.

 

 

This will be based on a poll of Total Telecom readers.

The Total Telecom editorial team will be seeking nominations for the CEO of a telecoms operator or service provider who best managed their organization during the period 1 May 2009 to 30 April 2010. 
The top 10 will then be put to a public vote.

The CEOs who make the shortlist will not be judged by company size, nor will they necessarily run the most financially successful companies, but they will be those who best exhibit the ‘X-factor’, and who have been publicly praised for their handling of a difficult situation, or who have driven forwards corporate or industry success.